Banks will be replacing human employees with emotion-reading robots

 

These bank employees in Japan might want to start thinking about a new career path as they would soon be replaced by robots.
A welcome development for the country or naah?

The country's biggest bank has announced that it is planning to start installing rotos to help deal with customers. Mitsubishi UFJ Financial Group will introduce Nao, a 58cm-tall robot, at a couple of its branches in April. If Nao successfully completes his trial period, the company says it will consider bringing more robots into other branches in the future.


The robot is programmed to speak 19 languages and has twin cameras on its head that can detect emotions from customer's facial expressions. It has four directional microphones that act as its ears and also help to detect emotion from tone of voice.


Although built by a French company in 2006, it's Japan that's pushing for a robotic future to help deal with the country's shrinking workforce. Mitsubushi UFJ is of the notion that by the time the world descends on Tokyo in 2020 for the Olympic Games, the robots will be advanced enough to deal with every type of customer.

 This means saturation of the labour market.